Master of engineering management student, BE (Hons) graduate and CH alumna Julia O'Brien (2010-11) has been awarded an internship with Ericsson at the company's Silicon Valley campus in San Jose, California.

Ericsson is a world leader in the ICT industry with 40 percent of worldwide mobile communications travelling through its infrastructure. Ericsson operates in a business-to-business setting providing infrastructure and software solutions to mobile service providers such as Telstra.

Julia's internship is based in the routers system and technology team within the cloud and internet packet business unit. "I'm helping with Ericsson's smart service router maintenance project. Our team ensures that the product meets market requirements, after the release date and generally involves fixing issues that arise once the product has been implemented," says Julia.

"We work with the customer unit to clearly understand the reported issues, bringing the network solution engineer and the router design engineer together to triage and provide a fix to the reported customer problem. We make sure we deliver a quality solution to the customers via regression testing.

"I'll also be conducting a system-wide level analysis on projects to determine areas of weakness and how improvements could be implemented. At the end of this project I hope to understand Ericsson's functions and operations, and its strategy to remain a leader in IT. I also hope to contribute to the company's success by helping to provide robust processes that can be implemented to improve operations."

Julia presented her course findings by video from Silicon Valley to industry leaders at the annual Master of Engineering in Management (MEM) event in Christchurch in late November. The annual presentation event provides students with an opportunity to showcase their work and engage with the business world.

Course director Piet Beukman says past MEM projects have been influential in the start-up of high-tech companies as well as with well-established organisations in New Zealand as well as in a number of other countries.
Well done Julia. We'll look forward to hearing more of your experiences when you return to New Zealand.

Julia OBrien

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